Progressive Dialer can be used interchangeably with the term Power Dialer, they are essentially the same thing. When the agent completes a call and dispositions that call the dialer software grabs the next number in the list and automatically dials that number while at the same time it brings up that next record’s information on the screen. Dolphin Power Dialer is a progressive dialer and can also be used in preview dialing mode.
The progressive dialer while not as fast as a predictive or multi-line power dialer, it has several advantages over those dialers. The progressive dialer doesn’t that hello…Hello…HELLO delay often heard with predictive dialers. Also, with the progressive dialer there are no dropped calls since you are only dialing on 1 line at a time. The Progressive dialer gives you the best of both worlds: to the called party they can’t tell you are calling with a telemarketing system, but you are still getting much faster results that you would if you were dialing by hand. Our customers say they get 2 to 4 times as many calls made over dialing by hand.