When calling with a Preview Dialer at the end of a call the agent clicks a button to disposition the call. They can then finish up any notes they need to in that record, when they are ready they click to get the next record. At that point it is up to the agent when to make the call or they may choose to skip to the next name on the list. This can be ideal for more complex sales where a bit of research is required between calls to increase the chances of success. Dolphin Dialer can operate as either a Power/Progressive Dialer or as a Preview Dialer.