Most people that contact us initially say something like, “I’m looking for an Auto Dialer.” While a Power Dialer is similar to an auto dialer in that it calls from a list of telephone numbers, it is different from an auto dialer in that it is for live agent calling. An Auto Dialer is for leaving pre-recorded messages with live answers and answering machines; often called Robo Calling or Voice Broadcasting. With the Power Dialer the person calling talks to the person that answers the phone as soon as they say Hello. With our Power Dialer that means no delays when the called party answers and also NO dropped calls. This means you are staying compliant with telemarketing guidelines from the FCC and FTC.
A Power Dialer is much more than simply an autodialer. Though automatic dialing is a feature of the software, there is much more to it than that. The very best software can not only help you manage the call but, at least in cases where there is already a pre-existing relationship, bring up a customer history and perhaps some personal preferences. This can help provide the feeling that each customer is getting preferential treatment.
This type of customer relationship management with clients can only work to increase sales, as customers will no doubt be impressed by the amount of knowledge you have available about him or her. This can also effectively facilitate the call and lead to quicker order times, especially if the customer simply wants a repeat of their last order. Thus, the order can be placed and the caller can move on to another client in an expedited fashion.
Where outbound calls are concerned, the power dialer software should also help increase efficiency by flagging those who do not wish to receive calls, thereby quickly and permanently eliminating them from the system at the click of a button.
In the case where a voice mail system is reached, the power dialer can also be of great help. As soon as the voice mail prompt beeps, the user can simply choose a prerecorded message to leave and then move on to the next call while their message is being left. The power dialer will take care of the rest.
We had customers say that the Power Dialer increases the efficiency of their call center by as much as 3 to 4 times over dialing by hand. While these numbers may at first seem unreasonable, there is a tremendous amount of time wasted in any call center, simply because of the nature of the work. Therefore, anything that can help keep employees on task is very beneficial.